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Will Non-Genuine or Aftermarket Filters Void my car warranty

Will Aftermarket Brand Filters Void My New Vehicle Warranty?

In our modern times, it is easy to take comfort in the knowledge that we are all protected by consumer laws which are designed to give retail and wholesale customers like yourself the safety and peace of mind that you won’t be taken advantage of by less than scrupulous businesses. But it wasn’t always like this and modern consumer protections are a relatively recent thing, only being enacted in the early 1970s.  The laws surrounding New vehicle warranties are forever being changed and re-written to keep up with changing practices and technologies too, so how do you know what is fact and fiction when so many people and businesses have a vested interest? Simple, the Australian Competition and Consumer Commission.

New Car Warranty and Servicing

When you take into consideration that the car market has been around for some 50+ years before the inceptions of the Australian consumer law it is easy to see how so many insidious practices like overcharging, OEM brand enforcement and voiding warranties on a whim could happen in the wild west of the old days. But in some circumstances, these bad practices still bleed into our current times when some business owners chase a better bottom line rather than what is fair for the customer.

There have been countless cases that have gone before the ACCC over the last 30 years regarding poor behaviour from the OEM dealers in the Australian market and the ACCC chairman Rod Sims officially put the New Car Industry on notice in 2017 stating “The ACCC is deeply concerned about the level of non-compliance with the Australian Consumer Law in the new car industry. We will continue to take action to address failures by car manufacturers and retailers to provide the remedies to which consumers are entitled. Complaints to the ACCC about new car manufacturers have risen to more than 10,000 over the past two years. Our draft report highlights the urgent need to address widespread issues in the industry.”

12 years earlier the ACCC had already ruled on new vehicle warranty and car servicing in the April 2005 issue of the Consumer Express (Issue 1445-9671) which starts on page 3 under the heading “Car need a service?”. The ACCC lays out the laws on Aftermarket parts and your new vehicle warranty. “The issue here is not who manufactured the part/s, it is whether the part/s are fit or appropriate for the purpose intended. If a part is non-genuine but is interchangeable with the genuine part, it could be seen as being fit or appropriate for the purpose and would therefore not void the manufacturer’s warranty. However, it must also be noted that should the part/s installed fail or not perform satisfactorily, the consumer then has rights against the fitter and/or manufacturer of those replacement parts. If the non-genuine part fails and causes some other damage to the vehicle, the dealer and vehicle manufacturer will not be liable for damage caused by the failure of that part.”

The long and the short of it is, you can use aftermarket parts to service and repair your vehicle as long as the manufacturer of the aftermarket part specifics that that part is for your vehicle which can save you a lot of money! For example, at the time of writing this article (07/09/2020), a common Toyota Fuel Filter 23390-78280 retails from a Perth based Toyota Dealer for $76.90. This particular filter fits many Toyota applications but for this example, we will use the Toyota Prado KDJ150 and as you can see from the below image taken from the aftermarket Brand Wesfil’s catalogue, it is specified to fit our application. The current price of the Wesfil WCF104NM is $15.84 which is a saving of over $60!

You can quickly see how over the lifetime of a vehicle that using quality aftermarket parts can save you literally thousands of dollars over using OEM and to really punctuate this point for you an Australian Automotive Aftermarket Association report found that “Spare parts are subject to dramatic mark-ups that help fatten a dealer’s or manufacturer’s bottom line. Industry research obtained by Drive found that building a $21,000 hatch from parts bought at retail would cost $114,081 – more than five times its original cost”.

There is another big secret that OEM companies don’t want you to know either, especially when they are trying to convince you of the ‘Better Quality’ of their OEM Filters. They don’t make Filters! They make cars. Let that sink in for a moment. The OEM dealers, who charge unfairly high prices are selling you the same Filters made by the aftermarket factories and claiming they are of better quality when the aftermarket factories are the ones who make them in the first place.

Now let’s deal with the elephant in the room by looking at the second part of the ACCC ruling from 2005, “If the non-genuine part fails and causes some other damage to the vehicle, the dealer and vehicle manufacturer will not be liable for damage caused by the failure of that part.” Put simply instead of being covered by the OEM warranty by itself you are now covered by the aftermarket manufacturers warranty too.

For example, in the unlikely event of a product failure, your registered mechanic or the OEM would identify the problem and report it back to you. If they identify the aftermarket part as faulty you would need to contact the company you purchased the product from, then on your behalf, they would contact the manufacturer who would appoint an independent engineer to access the claim. If the engineer agrees that the part caused the fault then the aftermarket company would pay for the repairs to fix your vehicle back to the state before the failure. If the engineer finds that the part did not cause the failure then your OEM warranty would kick into effect again and they would be responsible for the repairs.

Now we aren’t going to sugar coat things for you here and knowing how unscrupulous some of the OEM dealers can be and considering the ACCC has already put them on notice, going through this process probably isn’t going to be a pleasant experience, regardless if you used OEM parts or not. As long as you report any poor behaviour to the ACCC and you are buying reputable aftermarket brands then you shouldn’t have an issue.

Reputable Aftermarket Brand?

Ok, so what do we mean by reputable aftermarket brands? Put simply this means any brand that follows the following criteria

In regards to filters there are many trustworthy brands out there but here are a few that we know are reputable with great warranty backup and support; Baldwin Filters, Fleetguard, Donaldson, Wesfil, Ryco, Mann, Wix, Hengst, Mahle, JS Filter, HIFI Filters. This is not a definitive list by any means but if you are unsure of a brand use our criteria above and do some research.

Does the Brand of Filter Matter?

Like with everything, yes and no. As mentioned above using a reputable brand is very important and buying a no-name brand filter from eBay for $2 and having it delivered from some company with no warranty backup is going to land you in hot water if a failure occurs. A reputable brand will ensure you are covered warranty but also so the filters are made to OEM or higher specifications but if you are comparing a good brand with a good brand the answer gets a bit grey.

We sell a lot of filters all around Australia in multiple brands and we sometimes get customers that want only a specific brand, like Fleetguard for example which is fine, Fleetguard is one of the good brands but it doesn’t make them better. In the picture below you can see 3 aftermarket brands (Baldwin Filters, Fleetguard Filters and Donaldson Filters) and 1 OEM Brand (Caterpillar), all of these brands (except Cat) make filters to very high quality and are made above and beyond OEM specifications but they all came out of one factory.

How do we know this? Well, the drain tap design is patented by Baldwin Filters, so all of these filters were manufactured by Baldwin. We are not saying for a moment that Baldwin is superior to these other brands, quite the contrary, we are saying that all these brand manufactures for each other. For manufacturers like Baldwin, Donaldson and Fleetguard it is a numbers game, by which we mean that if it works out cheaper for a competitor brand to make the filters than it is to pay for all the tooling and make it themselves they will simply order in bulk and have it painted and branded to themselves. The only one that doesn’t is Caterpillar as again, being an OEM they don’t make filters, they make machines. But this one photo is a perfect example of why OEM branded filters are not better than aftermarket and also why competitor reputable brands don’t matter either.

What if they insist I have to use OEM parts?

If an OEM dealer is sticking to their guns and telling you that your warranty will be voided if you use aftermarket parts, ask for it in writing with company letterhead. I can almost guarantee you that they won’t give it to you as they know they will be in breach of the ACCC ruling but as with everything we have discussed today there is a grey area that you need to be wary of. According to the ACCC “, Some extended warranties contain restrictive terms and conditions, such as excluding certain parts, setting caps on claims or requiring you to use a nominated repairer.”

Some of the OEM dealers offering free servicing are also being disingenuous with the ACCC finding that “In our experience, consumers are experiencing a great deal of frustration – they are often of the view that they will have their vehicle serviced annually for three years at no cost. The reality is that there is always a cost: oil and filters are changed at every scheduled service and the cost of all parts that are replaced as a result of normal wear and tear are passed to the consumer. It is common to hear stories of car owners receiving an invoice of $750 for their “free” service.

Regardless of whether you decide to use aftermarket Filters you now have the information to make a better decision and remember that if you ever run into issues with an OEM, also refer to the ACCC if you believe your consumer rights are being impinged.

To learn more in-depth about the OEM car industry and where you stand, you can read the following ACCC Documents

New Car Retailing Industry – Market Study Issues Paper
Just Bought a New Car
New Car Industry Put on Notice

Provent 200 Buyers Guide Perth Melbourne Sydney Australia

Provent 200 Buyers Guide

You’ve probably heard people talk about a Provent 200 (Also known as a Catch-Can or Crankcase Breather), and the need to install this on your common rail engine. But what exactly is it and why should you put one on your vehicle.

What is a Provent 200 Crankcase Ventilation System?

In any engine, there is a process whereby unwanted gases sometimes referred to ask “blow-by gas”, escape from the combustion chamber past the piston rings. This gas can contain a high amount of oil vapour leftover from the combustion process and it is this oil vapour that the crankcase ventilation system is designed to remove.

In older generation engines, this blow-by gas would have been vented to the atmosphere as a pollutant and causes that familiar oil smell from cars of the 60’s and 70s. In the 80’s car manufacturers from the US and EU started to recirculate the gas back into the air intake system via a PCV valve and sometimes the addition of a breather.

The unfortunate issue with the recirculation of this gas back in the intake system was an oil build up over time in the air intake. This oil build-up or “Black Sludge” greatly reduces fuel economy and also lead to failures if the issue was left for too long. Air intakes that use to be 3 inches were sometimes restricted down to less than an inch, putting undue pressure on the engine to work harder to suck through the smaller openings.

To compound the issue, modern common rail engines have a lot more blow-by gas than older engines meaning that the buildup happens a lot quicker. Luckily the Mann Provent 200 has an efficiency (Over 90%) at separating out oil vapour and condensate from the blow-by gases and each filter lasts 40,000km. Installing one on your common rail engine will save you time and money.

Provent 200 Perth Melbourne Sydney Australia

An Example of bad oil build-up on an Air Intake

How do I set up a Provent 200 on my car?

Now that you know why you should put a Provent 200 on your car, let’s discuss how to set one up. As mentioned above in all modern common rail engines the crankcase gas is recirculated into the air intake system near the turbocharger, so the first step is to figure out the size of this hose. It is important to measure both ends of the hose as the hose can reduce down in some circumstances. In the below picture you can see highlighted in red the crankcase hose from a 2016 Ford Ranger 3.2L engine.

The second factor that will need to be considered it the mounting area. Most modern engine bays don’t have a lot of room available, especially if you have a second battery or other accessories mounted under your hood. Below you can find the technical drawing for the Provent 200, you can use this to ensure you have enough room to place and mount the housing.

In most circumstances you won’t be able to mount the housing directly to your car, so you will have to make your own steel or stainless steel bracket to mount to the chosen location and the Provent 200 housing bracket. This is perhaps the hardest part of the whole process and that is why Directions Plus have created a range of Provent Kits to suit most popular 4X4 applications, Check them out at the bottom of the page.

Now that you have figured out all the important information you can select the products from the Provent 200 Buyers Guide below

Provent 200 Sizes and Technical Drawing Perth Melbourne Sydney Australia

Provent 200 Buyers Guide

As you can see from the above chart, there is more than just the Provent 200 in the Mann Crankcase range that covers a wide horsepower range but the Provent 200 will suit most engines and is also the most affordable as it is mass-produced in comparison to the other units. If your horsepower rating exceeds 335HP (250kW) then please contact us for fitment suggestions. The entire range can be viewed here

Step 1 – The Provent 200 Unit

Slide Provent 200 Genuine Man Crank case breahter Perth Melbourne Sydney Australia LC5001X Mann Provent 200 Filter Element Perth Sydney Melbourne Australia LC5001X Spare Filter
Provent 200 Housing
(Comes with a Filter)

Step 2 – The Reducers and Joiners

If your car’s crankcase hose is the same size on both ends you can buy a reducer kit

Slide PVRK13 Provent 200 13mm Reducer Kit Perth Melbourne Sydney Australia 13mm Reducer Kit PVRK13 Provent 200 13mm Reducer Kit Perth Melbourne Sydney Australia PVRK13 Provent 200 13mm Reducer Kit Perth Melbourne Sydney Australia 16mm Reducer Kit 19mm Reducer Kit

If your car has different sizes or you want some 90 Degree hose joiners, see below

Slide SILSR2513B Silicone Rubber Reducer Suits Provent 200 Perth Melbourne Sydney Australia 13mm Reducer SILSR2516B Silicone Hose Reducer Suits Provent 200 Perth Melbourne Sydney Australia SILSR2519B Silicon Hose Reducer Suits Provent 200, Air Intake Perth Melbourne Sydney Australia 16mm Reducer 19mm Reducer 80652 Dayco 13mm 1/2 13mm Straight Joiner 80653 Dayco Hose Joiner 16mm 5/8 80654 Dayco Hose Joiner 19mm Fuel Coolant Heater Perth Melbourne Sydney Australia 16mm Straight Joiner 19mm Straight Joiner 80672 Dayco 13mm 90 Degree Hose Joiner Perth Melbourne Sydney Australia 80673 Dayco hose Joiner 16mm 90 Degree Perth Melbourne Sydney Australia 80674 Dayco hose Joiner 19mm 3/4 13mm 90 Degree Joiner 16mm 90 Degree Joiner 19mm 90 Degree Joiner

If you need clamps you can find them here

Step 3 – The Hose

Slide EXMPH1250 13mm Fuel and Oil Hose Suits Provent 200 Perth Melbourne Sydney Australia 13mm Oil Resistant Hose EXMPH5850 16mm Fuel and Oil Hose Suits Provent 200 Perth Melbourne Sydney Australia EXMPH3450 19mm Oil and Fuel oil 3/4 16mm Oil Resistant Hose 19mm Oil Resistant Hose

Step 4 – The Drain Kit

Slide PV200HK Provent 200 Drain Kit Perth Melbourne Sydney Australia 1m Clear Hose Drain Kit

Direction Plus Fuel Manager and Provent Kits

As mentioned earlier in the article, Directions Plus do a range of Provent and Fuel manager Kits to suit most popular 4X4 applications. Their kits come with everything you need to install a Provent or Fuel Manager on your car.

Check out their range of kits here

 

New Filters Plus Facebook Page Competition

New Filters Plus Facebook Page Competition – 2020

Due to some digital circumstances outside our control, we have been forced to create a new Facebook page for Filters Plus WA. Please like and follow our new Facebook page so you continue to get posts about new products, specials, freebies and competitions. Speaking of competitions, we’re having one now as an extra incentive to like our new page.

Like and follow our new page here

Grand Prize

1 x Baldwin Filters Workshop Vintage Creeper
1 x Limited Edition Baldwin Filters 1937 Studebaker Diecast model
1 x Baldwin Filters Baseball Polo Shirt
1 x Baldwin Filters Old School Cap
1 x Baldwin Filters LED Torch
4 x F10 Fuel Treatment 200ml Bottles
1 x W10 Car & Truck wash 1 Litre Bottle
4 x Wesfil Service Kits; Includes Oil Filter, Fuel Filter, Air Filter and Cabin Filter to fit your Car or 4WD

2nd Prize

1 x Limited Edition Baldwin Filters 1937 Studebaker Diecast model
1 x Limited Edition Baldwin Filters 1935 Chevy Panel Truck Diecast model
1 x Limited Edition Baldwin Filters 1935 Chevy 1 1/2 Tonne Pick-up Truck Diecast model
1 x Limited Edition Baldwin Filters 1934 Ford Tow Truck Diecast model
1 x Baldwin Filters Baseball Polo Shirt
1 x Baldwin Filters Old School Cap
1 x Baldwin Filters LED Torch
1 x F10 Fuel Treatment 200ml Bottles
1 x W10 Car & Truck wash 1 Litre Bottle
1 x Wesfil Service Kits; Includes Oil Filter, Fuel Filter, Air Filter and Cabin Filter to fit your Car or 4WD

10 x Runner Up Prize

1 x Baldwin Filters Baseball Polo Shirt
1 x Baldwin Filters Old School Cap
1 x Baldwin Filters LED Torch

Terms, Conditions & Rules

  • This competition is open to Australian residents only.
  • To enter all you have to do is like our new Facebook Page before the 30/09/2020.
  • Winners have 7 days to respond to our message in order to claim their prize.
  • Winners must provide an address within Australia for us to ship their prize.
  • Winners will be chosen at random by assigning people a number in a spreadsheet and using an online random number generator.
  • The draw will be done on Facebook live on our new page on the 02/10/2020 at 10 am Western Australian time.
  • If you win the 1st or 2nd prize you must advise one car that you want the service kits to suit.
  • In the event that Wesfil does not do a particular filter for your vehicle, this will be omitted from the kit with no replacement provided. For example, an in-tank fuel filter. (Lifetime filter)
  • Filters Plus holds no responsibility damages caused by shipping or delivery times. All prizes will be shipped via Australia Post.
  • The estimated value of the Grand prize is $750.
  • The estimated value of the 2nd prize is $500.
  • The estimated value of the Runner up prizes is $100 each.
  • We have a limited number of T-Shirt sizes and we will try to accommodate you but sizes will be allocated in order a draw (1st, 2nd, 1st runner up, 2nd runner up etc.) No substitutions will be offered.
  • Filters Plus Employees are ineligible to compete.
Toyota DPF Class Action Filters News Perth Australia

Toyota DPF Class Action

A class action has been filed in the Federal Court yesterday that could possibly affect 250,000 Toyota owners who purchased the Hilux, Fortuner or Prado cars from October 2015 to July 2019

Bannister Law and Gilbert and Tobin lawyers allege the faulty vehicles have dramatically worst fuel efficiency than advertised, potentially costing consumers up to $70 extra a week and smoke to billow from the exhausts as well as increased wear and tear on engines.

“We believe consumers are entitled to compensation for the defect we allege is in the vehicles,” Charles Bannister from Bannister Law told the ABC.

“The issue is that [in] the past few years, the operation of these vehicles has cost many people time off work in returning the vehicle to the dealership [to be fixed], and the excess fuel consumption has hit their hip pocket.

“People return to have the problem fixed. It’s not fixed, its fuel consumption is poor and they return again.”

The case will claim drivers have suffered a “reduction in value” of their vehicles.

The issue has been emerging since around 2017 when new owners of the 2.8L engines started complaining and taking their cars to mechanics and dealers. As well as toxic exhaust and fuel efficiency problems, Hilux, Fortuner, and Prado drivers were complaining about sudden power loss.

According to mechanics that the ABC spoke to it all has to do with the DPF (Diesel Particulate Filter). The DPF is supposed to trap and burn soot from diesel emissions but the DPF’s on the new 2.8L Toyota engines are getting blocked and creating unnecessary wear and tear on engines whilst emitting toxic fumes.

One Diesel expert has gone on record as saying “burn cycle was not working correctly. They end up with raw diesel coming out the tailpipe with steam, and a mixture of sulphuric acid and that’s of course very polluting, very hard on the eyes,” he said.

Berrimah Diesel’s Facebook page has been inundated with complaints from Toyota owners. “The story they’re telling us is they’ve had numerous attempts by the dealer to rectify the problem and now they’re exercising their consumer rights to get further advice,” Mr Leimroth said.

“It’s a difficult one because it’s a manufacturer’s issue and it’s all under warranty and we certainly only advise them to go back to the manufacturer and give them hell. Give them a hard time and pressure them because, by law, they have to fix it.”

How do I tell if my Toyota is affected?

It all depends on the model and its build date but the below is a good first indicator
Toyota Hilux 2.8L T/Diesel – June 2015 to June 2018
Toyota Prado 2.8L T/Diesel – June 2015 to June 2018
Toyota Fortuner 2.8L T/Diesel – June 2015 to June 2018

In October 2018, the carmaker launched a Customer Service Campaign offering to clean, replace, or retro-fit a switch for Hilux, Fortuna and Prado vehicles sold between June 2015 and June 2018.

All customers with potentially affected vehicles were asked to contact their Toyota dealer for testing and repair free of charge. The company offered a customer service campaign rather than recall But the company stopped short of a full recall.

When talk of a potential class-action emerged at the end of last year, Toyota Australia told the ABC it was “aware” of the DPF issues.

At the time, Toyota said it was working with customers to fix the issue.

“Toyota dealers will reprogram the engine control module, ensure the DPF has been regenerated and conduct a smoke test,” it said in a statement.

“If the smoke test is negative, the DPF will be replaced. All inspection work and replacement, if required, will be completed free of charge to the customer.

“Any Toyota customers who are concerned about the DPF in their HiLux, Fortuner or Prado should contact the Guest Experience Centre on 1800 869 682 (Monday-Friday 8.30am – 5.30pm AEST) or their closest/preferred Toyota dealer.”

On Thursday, Toyota Australia told the ABC it was unable to comment on the case “as this matter is before the courts”.

Fleet Cataloging Service Filters Plus WA

Fleet Cataloging

We understand that time is a major cost to every business, whether that be in machine downtime or your employees time searching for parts. That’s why we have a Fleet Cataloging service

What is a Fleet Cataloging service I hear you ask?

Well, to save you time and money we can come to your premises can create a custom worksheet that will catalogue your entire fleet and the filters that each machine uses.

No more climbing over your equipment searching for part numbers each time you need to conduct a service.

No more wasting precious time calling around OEM dealers to get part number and best of all we can list off of your equipment via fleet number and can even link the Fleet Cataloging service with our Custom Kitting Service!

Imagine just ringing or emailing your order through with simple part numbers like WC42-250 (That’s water cart 42, 250-hour service kit) and it being ready the same or next day.

Don’t think for a second that its just filters either! Thanks to our global supply chain we can pretty much source and put any parts you like in your kits too

So if you would like to discuss Fleet Cataloging or Custom Kitting contact us today!

Special Procurement

Here at Filters Plus WA, we get that not everything is simple and sometimes getting the right part can be a nightmare, especially if your machine is a rare import that even the distributor doesn’t bring parts in for! That’s why we have a Special Procurement Service

So how can our Special Procurement Service help?

Well through our global supply chain and manufacturing network we can not only find very difficult to locate parts but we can even have filters or parts manufactured to your specifications.

We import from all over the world regularly via Slow Air, Express Air and Good old sea freight, so locating your filter and getting it in quickly is our main focus.

To give you an example of the weird and wonderful things we can achieve, just check out this doozy that we got in for one of our clients.

Our client had an old Komatsu digger that needed a new hydraulic strainer that not even genuine could supply. We sized up his old damaged one and went to town trying to find an equivalent. There wasn’t one, but we did find one that was very close (Pictured Above) the only problem was that the connection ID was too small. So rather than admitting defeat, we offered a solution to our client that would allow him to use the filter and has a billet aluminium adapter made up.

Our client was thrilled, he gave us the order and in 3 weeks we had the adapter made and the filter landed from Europe. Our client said he had wasted at least 12 hours over a week trying to find a replacement and couldn’t be happier.

We have hundreds of examples just like this one where our clients get the solutions they need to keep their machines running.

So next time your having trouble, contact us first because 9 times out of 10 we can help.

Understanding Micron Rating

A micron is a unit of measure in the metric system equal to 1 millionth of a meter in length (about 39 millionths of an inch). The average cross-section of a human hair is 50 microns. The human eye cannot see anything smaller than 40 microns in size.
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Got a filter that is hard to find?

Let us do the hard work

Do these problems sound familiar?

  • A hard to find filter
  • An old machine that no one stocks filters for anymore
  • An Obsolete filter
  • A Custom filter
  • No part number on the filter
  • Something that’s a filter but not like anything you’ve seen before
  • There is no filter where there should be one

We can help with these or any other filter problems you might be having. Our global supply chain network means we have access to filters and brand most other people don’t and we can even have filters custom made to your specification. So rest assured we can find that hard to get filter or offer you a solution that will mean you can get back up and running again.

Simply call us or contact us today.

If possible please send the following information with your enquiry

  • The make and model of machine
  • The application of the filter (oil, fuel, Hydraulic, etc.)
  • The dimensions of the filter (Height, Outside Diameter – both ends, Inside Diameter – both ends, Thread size if known, Inlet, Outlet)
  • Any other information that may be useful
  • Pictures from various angles and the housing if applicable

Washing Air Filters – The Facts

Washing air filters is a common practice in Australia and around the world but there are some myths surrounding the practice which we would like to dispel.

Note – We are discussing normal paper air filters in this blog post and not ‘K&N’ / BMC style washable filters. We will have another blog post about these kinds of filters soon.
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