A class action has been filed in the Federal Court yesterday that could possibly affect 250,000 Toyota owners who purchased the Hilux, Fortuner or Prado cars from October 2015 to July 2019
Bannister Law and Gilbert and Tobin lawyers allege the faulty vehicles have dramatically worst fuel efficiency than advertised, potentially costing consumers up to $70 extra a week and smoke to billow from the exhausts as well as increased wear and tear on engines.
“We believe consumers are entitled to compensation for the defect we allege is in the vehicles,” Charles Bannister from Bannister Law told the ABC.
“The issue is that [in] the past few years, the operation of these vehicles has cost many people time off work in returning the vehicle to the dealership [to be fixed], and the excess fuel consumption has hit their hip pocket.
“People return to have the problem fixed. It’s not fixed, its fuel consumption is poor and they return again.”
The case will claim drivers have suffered a “reduction in value” of their vehicles.
The issue has been emerging since around 2017 when new owners of the 2.8L engines started complaining and taking their cars to mechanics and dealers. As well as toxic exhaust and fuel efficiency problems, Hilux, Fortuner, and Prado drivers were complaining about sudden power loss.
According to mechanics that the ABC spoke to it all has to do with the DPF (Diesel Particulate Filter). The DPF is supposed to trap and burn soot from diesel emissions but the DPF’s on the new 2.8L Toyota engines are getting blocked and creating unnecessary wear and tear on engines whilst emitting toxic fumes.
One Diesel expert has gone on record as saying “burn cycle was not working correctly. They end up with raw diesel coming out the tailpipe with steam, and a mixture of sulphuric acid and that’s of course very polluting, very hard on the eyes,” he said.
Berrimah Diesel’s Facebook page has been inundated with complaints from Toyota owners. “The story they’re telling us is they’ve had numerous attempts by the dealer to rectify the problem and now they’re exercising their consumer rights to get further advice,” Mr Leimroth said.
“It’s a difficult one because it’s a manufacturer’s issue and it’s all under warranty and we certainly only advise them to go back to the manufacturer and give them hell. Give them a hard time and pressure them because, by law, they have to fix it.”
How do I tell if my Toyota is affected?
It all depends on the model and its build date but the below is a good first indicator
Toyota Hilux 2.8L T/Diesel – June 2015 to June 2018
Toyota Prado 2.8L T/Diesel – June 2015 to June 2018
Toyota Fortuner 2.8L T/Diesel – June 2015 to June 2018
In October 2018, the carmaker launched a Customer Service Campaign offering to clean, replace, or retro-fit a switch for Hilux, Fortuna and Prado vehicles sold between June 2015 and June 2018.
All customers with potentially affected vehicles were asked to contact their Toyota dealer for testing and repair free of charge. The company offered a customer service campaign rather than recall But the company stopped short of a full recall.
When talk of a potential class-action emerged at the end of last year, Toyota Australia told the ABC it was “aware” of the DPF issues.
At the time, Toyota said it was working with customers to fix the issue.
“Toyota dealers will reprogram the engine control module, ensure the DPF has been regenerated and conduct a smoke test,” it said in a statement.
“If the smoke test is negative, the DPF will be replaced. All inspection work and replacement, if required, will be completed free of charge to the customer.
“Any Toyota customers who are concerned about the DPF in their HiLux, Fortuner or Prado should contact the Guest Experience Centre on 1800 869 682 (Monday-Friday 8.30am – 5.30pm AEST) or their closest/preferred Toyota dealer.”
On Thursday, Toyota Australia told the ABC it was unable to comment on the case “as this matter is before the courts”.
We understand that time is a major cost to every business, whether that be in machine downtime or your employees time searching for parts. That’s why we have a Fleet Cataloging service
What is a Fleet Cataloging service I hear you ask?
Well, to save you time and money we can come to your premises can create a custom worksheet that will catalogue your entire fleet and the filters that each machine uses.
No more climbing over your equipment searching for part numbers each time you need to conduct a service.
No more wasting precious time calling around OEM dealers to get part number and best of all we can list off of your equipment via fleet number and can even link the Fleet Cataloging service with our Custom Kitting Service!
Imagine just ringing or emailing your order through with simple part numbers like WC42-250 (That’s water cart 42, 250-hour service kit) and it being ready the same or next day.
Don’t think for a second that its just filters either! Thanks to our global supply chain we can pretty much source and put any parts you like in your kits too
So if you would like to discuss Fleet Cataloging or Custom Kitting contact us today!
Here at Filters Plus WA, we get that not everything is simple and sometimes getting the right part can be a nightmare, especially if your machine is a rare import that even the distributor doesn’t bring parts in for! That’s why we have a Special Procurement Service
Well through our global supply chain and manufacturing network we can not only find very difficult to locate parts but we can even have filters or parts manufactured to your specifications.
We import from all over the world regularly via Slow Air, Express Air and Good old sea freight, so locating your filter and getting it in quickly is our main focus.
To give you an example of the weird and wonderful things we can achieve, just check out this doozy that we got in for one of our clients.
Our client had an old Komatsu digger that needed a new hydraulic strainer that not even genuine could supply. We sized up his old damaged one and went to town trying to find an equivalent. There wasn’t one, but we did find one that was very close (Pictured Above) the only problem was that the connection ID was too small. So rather than admitting defeat, we offered a solution to our client that would allow him to use the filter and has a billet aluminium adapter made up.
Our client was thrilled, he gave us the order and in 3 weeks we had the adapter made and the filter landed from Europe. Our client said he had wasted at least 12 hours over a week trying to find a replacement and couldn’t be happier.
We have hundreds of examples just like this one where our clients get the solutions they need to keep their machines running.
So next time your having trouble, contact us first because 9 times out of 10 we can help.
A micron is a unit of measure in the metric system equal to 1 millionth of a meter in length (about 39 millionths of an inch). The average cross-section of a human hair is 50 microns. The human eye cannot see anything smaller than 40 microns in size.
Do these problems sound familiar?
We can help with these or any other filter problems you might be having. Our global supply chain network means we have access to filters and brand most other people don’t and we can even have filters custom made to your specification. So rest assured we can find that hard to get filter or offer you a solution that will mean you can get back up and running again.
Simply call us or contact us today.
If possible please send the following information with your enquiry
Washing air filters is a common practice in Australia and around the world but there are some myths surrounding the practice which we would like to dispel.
Note – We are discussing normal paper air filters in this blog post and not ‘K&N’ / BMC style washable filters. We will have another blog post about these kinds of filters soon.
Do you have a lot of equipment but hate trying to catalog which filter suits what?
With our custom kitting service we can streamline your vehicle services by having all the filters in 1 box with your very own part number saving you time and money.
We recommend the use of restriction gauges as an integral part of a preventive maintenance program. Air restriction gauges measure the amount of vacuum created when the air is pulled through the filter — measuring the build-up of dirt from a new filter’s installation throughout its useful life.